If you asked Mr fortune to block your account but can still log in, deposit or play, treat the issue as urgent. Stop using the account, save evidence and contact support in writing. This guide explains the practical steps for checking a failed self-exclusion request, escalating it, and finding immediate help in New Zealand. You can also review https://www.qpmltd.co.nz/ for wider gambling-related support information.
Check what happened to your Mr fortune self-exclusion request
Mr fortune lists self-exclusion as a responsible-gambling tool under the profile area. It can be set for a fixed period or permanently. A temporary Time Out is different: it ends automatically after the selected period. Before assuming the system failed, check which option you selected, when it started and whether the account status changed.
Confirm the block instead of relying on a screen message
Try to record the exact date and time of your request, the chosen duration and any confirmation message or email. Do not test the block by making a deposit or placing a bet. A successful exclusion should prevent normal gambling activity, not simply hide promotional messages. If you can still access the cashier, games or bonus area, take screenshots without continuing to play.
Check your email, including spam and junk folders, for a confirmation or follow-up request. Keep copies of payment receipts, account notifications and chat transcripts. These details create a clear timeline if you need to ask Mr fortune to investigate the account.
Contact Mr fortune support and make the request clear
Use live chat or email to report that self-exclusion is not working. The site says live chat normally responds within a few minutes, while email replies usually arrive within 48 hours. Ask for a human agent if the chat begins with an automated assistant. Written contact is especially useful because it creates a record of what you reported.
Ask for immediate account closure, not a bonus or limit change
State plainly that you want the account closed under self-exclusion and that you do not want marketing, bonuses or gambling access. Include your username, registered email address, the time of your original request and the functions that remain available. Do not send unnecessary payment details in an open chat.
Ask support to confirm four points: that gambling access has been disabled, that deposits and withdrawals are restricted as appropriate, that promotional contact has stopped and that the exclusion period has been recorded. Avoid reopening the account while waiting for a response. Mr fortune’s terms say internal complaints should be raised within six months, with an answer targeted within 10 working days, although an extra 10 working days may be allowed.
Protect your money and reduce access while it is investigated
A failed exclusion can leave a person exposed to further losses, especially when deposits are easy to make. Mr fortune describes itself as a casino-only site, with slots and live casino games rather than a sportsbook. Game labels such as Mr fortune blackjack or other casino categories should not distract from the immediate priority: stopping access.
Use practical barriers outside the casino account
Contact your bank or card provider and ask which gambling-payment blocks are available. Remove saved payment methods where possible, uninstall shortcuts and sign out on every device. Do not use a VPN or proxy to reach the account; the operator’s terms say this can lead to an account block and withheld winnings.
Ask a trusted person to help you stay away from the account while the complaint is open. If gambling has already caused financial pressure, avoid trying to win back losses. A so-called Mr fortune low deposit casino offer can still lead to repeated deposits, and a small first payment does not make the activity low risk.
Escalate a failed self-exclusion complaint
If support does not fix the problem, send a formal complaint with your evidence and request a written decision. Include the original exclusion request, later access attempts, deposits or bets made after the request, and every support response. Keep the message factual and ask the operator to preserve relevant account records.
Use the stated dispute route if support does not resolve it
Mr fortune’s terms identify eCOGRA as its alternative dispute-resolution body after the internal complaint process. Check the current complaint instructions and submit your records if the operator does not provide a satisfactory response. A dispute body may review communication and account evidence, but it cannot replace urgent personal support if you feel unable to stop gambling.
The operator holds a Malta Gaming Authority licence, not a New Zealand licence. New Zealand’s online casino framework changed on 1 May 2026, including a ban on advertising to New Zealand customers. The Department of Internal Affairs has set a 1 December 2026 cut-off for operators that have not applied for a local licence. Mr fortune’s New Zealand application status was not confirmed, so do not assume local regulatory protection applies.
Public feedback can provide context, but it is not proof that a specific complaint will be resolved. The Mr fortune trustpilot profile showed a 4.1 out of 5 TrustScore from 604 reviews in the information reviewed. Reviews mentioned both helpful support and concerns about withdrawals, restrictions and verification. Your own written timeline remains more useful than a general rating.
Get immediate help if you may gamble again
Self-exclusion works best when it is supported by other barriers. If you feel an urge to deposit or play, move away from the device, tell someone you trust and contact help before taking further action. In New Zealand, the Gambling Helpline is available on 0800 654 655. The service can help you plan the next step without judging you.
Choose 18+ gambling only and gamble responsibly. If money, debt, sleep, work or relationships are being affected, treat that as a reason to seek support now rather than waiting for the casino to answer. You can also ask your bank about gambling blocks and consider professional financial guidance if payments have become difficult to manage.
Conclusion: act as though access is unsafe until it is blocked
If Mr fortune self-exclusion is not working, do not keep testing the account. Save evidence, contact support clearly, request permanent closure where appropriate and use bank-level barriers while the issue is reviewed. Escalate through the stated complaint process and eCOGRA if necessary. Most importantly, get independent help in New Zealand if you are worried that another deposit or game is close.
Frequently Asked Questions
These answers cover common problems that arise when a requested gambling block has not taken effect.
What should I do if I can still deposit after self-excluding?
Do not make another deposit to test the account. Capture the available deposit screen, contact Mr fortune immediately and ask for written confirmation that gambling access and payments are blocked. Contact your bank about gambling-payment controls while you wait for the operator’s response.
Can I reverse a Mr fortune self-exclusion?
A permanent self-exclusion should not be treated as a normal account setting that you can quickly reverse. Ask support to confirm the recorded status and applicable period. If you are considering reopening because of financial pressure or an urge to play, contact the Gambling Helpline first.
Does self-exclusion cancel wagering requirements?
Self-exclusion and bonus conditions are separate issues. Mr fortune wagering requirements may still appear on an account, but you should not continue playing to clear them. Ask support to explain the account balance and bonus status in writing after access has been restricted.
Where can I complain if Mr fortune does not respond?
First use the operator’s internal complaint route and keep the six-month timeframe in mind. If the response is unsatisfactory, check the current instructions for eCOGRA, the stated alternative dispute-resolution body. Keep your exclusion request, account records and all correspondence together.